Frequently Asked Questions
Shipping
Where do you ship to?
We currently ship within Singapore ✨. International shipping is coming soon — sign up for our newsletter to be the first to know when we launch worldwide delivery!
How much does shipping cost?
Standard shipping is $5 flat. Get free shipping with orders over $50 (because who doesn’t love free shipping?).
How long does shipping take?
Once your order is placed, we’ll pack it with care and send it out within 1–2 business days.
- Local deliveries usually arrive in 2–4 working days.
- Pre-order items may take longer, but don’t worry — we’ll keep you updated every step of the way.
What happens if my package is delayed or lost?
It’s rare, but if it happens, just drop us a message at Contact Us. We’ll work with our courier partners to make sure you’re taken care of.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, yes! Send us a note ASAP and we’ll update the details. Once it’s out the door, changes aren’t possible.
Returns
What is your return policy?
We only accept returns if your item is faulty or if you received the wrong product. In these cases, don’t worry — we’ll make it right and cover the return postage for you.
Do you accept returns if I change my mind?
We don’t accept returns for change-of-mind, sizing, or style preferences. Returns are only accepted if your item is faulty or incorrect — in that case, we’ll cover all postage costs and send you the right pair.
How do I start a return or exchange?
Easy! Just drop us a message through our [Contact Us] page within 7 days of receiving your order. Share your order number and a quick note (photos help too!), and our team will guide you from there.
Are returns free?
Yes — if the item is faulty or incorrect, we’ll cover all postage costs so you won’t have to pay a thing.
What if my order arrived damaged, wrong, or missing something?
Oh no — that’s on us! Reach out within 7 days of receiving your order and we’ll make it right with a replacement or refund.
Product
What makes Smylte Active grip socks different?
Our grip socks are designed with high-quality silicone grips on the soles for maximum traction, so you can move confidently during Pilates, barre, yoga, or any studio workout. Plus, they’re made with breathable, moisture-wicking fabric for all-day comfort.
Why should I wear grip socks instead of regular socks?
Regular socks can be slippery on smooth studio floors or mats, increasing your risk of slipping and injury. Our grip socks provide the extra traction you need to stay grounded and stable throughout your workout.
How do I know if I can fit your socks sizing?
Our socks are thoughtfully created with the intention to suit asian sizes, providing enough tightness and comfort. Our socks will comfortably fit sizes EU 35 - 40.
How do I care for my grip socks?
To keep the grips strong and fabric fresh, machine wash cold on a gentle cycle, turn inside out, and air dry. Avoid bleach or fabric softeners to extend the life of your socks.